Privacy Policy

PRIVACY POLICY

Last updated on June 4, 2024

This privacy policy for Fuelwood.de ("Fuel Wood Spatar GmbH", "Company", "we", "us" or "our") describes how and why we ("process") your information when you use our services ("Services"), for example when you:

  • Visit our website at https://fuelwood.de or any other website of ours that links to this Privacy Policy;
  • Contact us in other related ways, including sales, marketing or events

Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have questions or concerns, please contact us at sales@fuelwood.de.

SUMMARY OF KEY POINTS

This summary contains important points from our privacy policy.

What personal data do we process? When you visit, use, or navigate our Services, we may process Personal Data depending on how you interact with Fuelwood.de and the Services, the choices you make, and the products and features you use.

Do we process sensitive personal data? We do not process sensitive personal data.

Do we receive information from third parties? We do not receive any information from third parties.

How do we process your data? We process your information to provide, improve and manage our services, to communicate with you, for security and fraud prevention, and to comply with laws. With your consent, we may also process your data for other purposes. We only process your data when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in certain situations and with certain third parties.

How do we protect your data? We have put in place organizational and technical processes and procedures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals or other unauthorized third parties will not be able to defeat our security and unlawfully gain access, steal or modify your information.

What rights do you have? Depending on where you are geographically located, applicable data protection law may mean that you have certain rights in relation to your personal data.

How do you exercise your rights? The easiest way to exercise your rights is to contact us. We will consider and act on any request in accordance with applicable data protection laws.

Would you like to know more about what Fuelwood.de does with the information we collect?

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR PERSONAL DATA?

4. WHEN AND TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

7. HOW LONG DO WE KEEP YOUR INFORMATION?

8. HOW DO WE PROTECT YOUR INFORMATION?

9. DO WE COLLECT INFORMATION FROM MINORS?

10. WHAT ARE YOUR DATA PROTECTION RIGHTS?

11. CONTROLS FOR DO-NOT-TRACK FEATURES

12. DO CALIFORNIA RESIDENTS HAVE SPECIAL PRIVACY RIGHTS?

13. DO WE MAKE UPDATES TO THIS NOTICE?

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

15. HOW CAN YOU REVIEW, UPDATE OR DELETE THE INFORMATION WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you provide to us.

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and services, participate in activities on the Services, or otherwise contact us.

Personal information you provide. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

  • Names
  • Telephone numbers
  • Email address
  • Postal addresses
  • Username
  • Passwords
  • Contact preferences
  • Contact or authentication data
  • Billing addresses

Sensitive information.

We do not process any sensitive information.

Payment details. We rely on third parties to process payment data

Social media login details.

We may offer you the opportunity to register with us using your existing social media account details, such as your Facebook, Twitter or other social media account. If you register in this way, we will collect the information described in the "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" section below.

All personal information you provide to us must be true, complete and accurate, and you must inform us of any changes to that personal information.

Information collected automatically

In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information), but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many companies, we collect information through cookies and similar technologies.

The information we collect includes:

  • Log and usage data. Log and Usage Data is service-related, diagnostic, usage and performance information that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this Log Data may include your IP address, device information, browser type and settings, information about your activity on the Services (such as browser history, searches, and other actions you perform such as what features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device data. We collect Device Data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device you use, this Device Data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location data. We collect location data, such as information about the location of your device, which may be either accurate or inaccurate. The amount of information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You may opt out of our collection of this information by either denying access to the information or disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and manage our services, to communicate with you, for security and fraud prevention, and to comply with laws. With your consent, we may also process your information for other purposes.

We process your personal data for a variety of reasons depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information to enable you to create and log in to your account and to keep your account functional.
  • Providing and facilitating the provision of services to the user. We may process your information to provide you with the requested service.
  • To respond to user requests/provide support to users. We may process your information to respond to your requests and resolve any problems you may have with the requested service.
  • To send you administrative information. We may process your information to send you details about our products and services, changes to our terms and policies and other similar information.
  • To process and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communication. We may process your data if you use one of our services that enables communication with another user.
  • To safeguard or protect the vital interests of a person. We may process your data where it is necessary to safeguard or protect the vital interests of an individual, for example to prevent harm.

3. WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We will only process your personal data when we believe it is necessary and we have a valid legal reason (i.e. legal basis) under applicable law to do so, for example with your consent, to comply with laws, to provide services to you, to enter into or fulfill our contractual obligations, to protect your rights, or to meet our legitimate business interests.

The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the applicable lawful bases we rely on to process your personal data. Therefore, we may rely on the following lawful bases to process your personal data:

  • Approval. We may process your data if you have given us permission (ie consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Fulfillment of a contract. We may process your personal data where we believe it is necessary to perform our contractual obligations to you, including the provision of our services, or at your request before entering into a contract with you.
  • Legal obligations. We may process your information where we believe it is necessary to comply with our legal obligations, for example to cooperate with a law enforcement or regulatory authority, to exercise or defend our legal rights, or to disclose your information as evidence in litigation in which we are involved.
  • Vital interests. We may process your data where we believe it is necessary to protect your vital interests or the vital interests of a third party, for example in situations where there is a potential risk to an individual's safety.

4. WHEN AND TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

In Short: We may share information in certain situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • member organisations. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business partner. We may share your information with our business partners to offer you certain products, services or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. For specific information about how we use such technologies and how you can refuse certain cookies, please see our Cookie Notice.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you register or log in to our services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (such as your Facebook or Twitter logins). If you choose to do so, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider involved, but will often include your name, email address, friends list and profile picture, as well as other information you choose to make public on such social media platform.

We will only use the information we receive for the purposes described in this privacy policy or as otherwise disclosed to you on the applicable services. Please note that we do not control, and are not responsible for, your third-party social media provider's other uses of your personal information. We encourage you to read their privacy policies to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their websites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We will keep your information for as long as necessary to fulfill the purposes set out in this privacy policy, unless otherwise required by law.

We will only retain your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us to retain your personal information for longer than the period that users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE PROTECT YOUR INFORMATION?

In short: We strive to protect your personal data through a system of organizational and technical security measures.

We have implemented reasonable and appropriate technical and organizational security measures to protect the security of all personal information we process. However, despite our safeguards and efforts to protect your information, no electronic transmission over the Internet or information storage technology can be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to circumvent our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services in a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18.

We do not knowingly solicit data from or market to children under the age of 18. By using the Services, you represent that you are at least 18 years old, or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that Personal Information has been collected from users under the age of 18, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at sales@fuelwood.de.

10. WHAT ARE YOUR DATA PROTECTION RIGHTS?

In Short: In some regions, like the European Economic Area (EEA) and the United Kingdom (UK), you have rights that give you greater access to and control over your personal information. You can review, change, or terminate your account at any time.

In some regions (such as the EEA and the UK), you have certain rights under applicable data protection laws. These may include the right to (i) request access to and obtain a copy of your personal information; (ii) request rectification or erasure; (iii) restrict the processing of your personal information; and (iv) where applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You may make such a request by contacting us using the contact details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below.

We will review and act on any request in accordance with applicable data protection laws.

If you are located in the EEA or the UK and you believe we are processing your personal data unlawfully, you also have the right to complain to your local data protection supervisory authority.

Revocation of your consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. You may withdraw your consent at any time by contacting us using the contact details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below or updating your preferences.

Please note, however, that this will not affect the lawfulness of processing before its withdrawal, nor will it affect processing of your personal data carried out in reliance on lawful processing grounds other than consent.

Advertising communications: You may unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send, or by contacting us using the contact details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from marketing lists. However, we may still communicate with you - for example, to send you service-related messages necessary to manage and use your account, to respond to service requests, or for other non-marketing purposes.

Account information

If you would like to review or change the information in your account at any time, or terminate your account, you may:

Please contact us using the contact details provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set up by default to accept cookies. If you prefer, you can usually set your browser to remove cookies and to reject cookies. If you choose to remove cookies or to reject cookies, it may affect certain features or services on our Services.

If you have any questions or comments about your data protection rights, you can send us an email to sales@fuelwood.de.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this time, a uniform technology standard for recognizing and implementing DNT signals has not been finalized. Therefore, we do not currently respond to DNT browser signals or other mechanisms that automatically communicate your choice not to be tracked online. If a standard for online tracking that we are required to follow in the future is adopted, we will inform you about that in a revised version of this privacy policy.

12. DO CALIFORNIA RESIDENTS HAVE SPECIAL PRIVACY RIGHTS?

In Short: Yes, if you are a California resident, you are granted certain rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure not to make the data publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all of our systems (e.g., backups, etc.).

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to comply with applicable laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective when it is available. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments about this notice, you can

email us at

sales@fuelwood.de

or by post to:

Fuel Wood Spatar GmbH

Gautingerstr . 3

82131 Stockdorf

Germany

15. HOW CAN YOU REVIEW, UPDATE OR DELETE THE INFORMATION WE COLLECT FROM YOU?

Under the applicable laws of your country, you may have the right to request access to, change, or delete the personal information we collect from you.

To request to review, update or delete your personal information, please contact

email us: sales@fuelwood.de